FREQUENTLY ASKED QUESTIONS
HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?
You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.
HOW CAN I MAKE A CHANGE TO THE ITEMS IN MY ORDER?
- Once your order is placed and if you haven't contacted us within 8 hours then it cannot be canceled or partially canceled.
- Once your order is placed and if you haven't contacted us within 24 hours after placing it then we cannot edit, update, or adjust your address on your order.
You may contact us via Email to request for a change.
HOW DO I VIEW OR EDIT WHAT’S IN MY SHOPPING CART?
To view the contents of your cart, click on the Cart icon located on the top of the website page. You will then be directed to the cart page and there you can easily change the quantity you want to purchase of any item in your cart by updating the number in the quantity field. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.
WHAT ARE THE SHIPPING METHODS AVAILABLE / HOW LONG IS THE TIME IN TRANSIT?
Year To Appear offers the following shipping methods, and their shipment transit times. Please note that these transit times are effective once the shipment is actually processed and en route:
- USPS First Class Shipping (4-7 day transit time, *not guaranteed)
- USPS Priority Shipping (1-3 day transit time, *not guaranteed)
- FedEx Priority Overnight (1 day transit time, *not guaranteed)
NOTE: We love to do Free Shipping events, so please look out for them :).
HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation Email. You may use the number and track your order through our Track Your Order page.
If you did not receive your Tracking Number for any reason then please Email Us and we will provide it to you as soon as possible.
WHY IS MY TRACKING NUMBER NOT WORKING?
If you received an order shipment confirmation, then good news, your package is en route to you. Please visit our Track Your Order page first to see if this will solve your issue.
1. If you just made your order within 3 business days ago from now then it just means your tracking number is still updating in the system and needs time to fetch. Please be patient, this is perfectly normal - your order is 100% on the way.
2. If your order was shipped out 5 or more business days ago and the tracking doesn't show any updates then please Email Us and we will figure out the issue immediately!
HOW CAN I RETURN MY ITEM?
To return an item please contact our Customer Care Email with your order details and reason for return.
WHAT IS YOUR ORDER CANCELLATION POLICY?
Cancellation of order is allowed within 8 hours after placing your order. After that time, cancellation of any kind will no longer be entertained. You may contact us via email to request for cancellation.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
Changing of address is only allowed on or before 11:59pm (CST) on the same day of placing an order. You may contact us via email to request for the change.
WHY DO I HAVE MULTIPLE TRACKING NUMBERS?
Here at Year To Appear we carry products that ship from different warehouses and locations. If you've ordered multiple products it is likely your items will have separate tracking numbers and will arrive within a few days of each other.
Please be sure to check the status of each delivery for more information!
CAN I DELIVER TO ANOTHER ADDRESS, OTHER THAN MY CARD BILLING ADDRESS?
Yes, of course. Just fill out the desired shipping address you want your order shipped to at checkout.
I HAVE A COUPON CODE BUT I FORGOT TO USE IT ON MY ORDER, WHAT CAN I DO?
Who doesn't love a Sale! If you have a unique coupon code that you forgot to enter and your order has not been shipped yet then please Email Us and we will gladly make the adjustment to your order. However, if your order has already shipped we cannot honor the coupon code since the order is already in transit to you and would be unfair to other Year To Appear customers.
WHERE IS MY ORDER BEING SENT FROM?
We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in the United States that all of our products ship from.
WHEN DO ORDERS SHIP?
Shipments are processed Monday-Friday, except for US national and government holidays. While we do strive to have all orders shipped out within 1-3 business days, orders may be subject to delay. Orders can potentially be delayed 1-2 weeks due to order volume coupled with COVID-19's impact on our processing times. We are very sorry for the wait and immensely value your patience. THANK YOU for your support with your orders, it really means so much.
Year To Appear distribution centers are currently up and running, and we are taking extensive precautions to ensure the safety of our workers. Our employees’ safety and health is our primary concern, and we are taking every precaution with regards to additional measures of sanitizing both the warehouse and offices and providing proper training for our employees about the virus and the best methods of prevention.
IS ORDERING ONLINE SECURE?
Yes. We take the upmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
Any information that you share with us is private and confidential. At no point will we share, rent, or sell your personal information without your consent, except as required by law.